Shipping and Return Policy

*** Shipping / Delivery ***

                                                  For First 500 gram      Add 500 gram

A) Within Peninsular Malaysia              RM 6                     RM 2

B) To Sabah Or Sarawak                      RM 9                    RM 5

Delivery lead time by Courier Company:

A) Peninsular Malaysia     : 1 - 2 working days

B) To Sabah or Sarawak : 2 - 3 working days

**** Return Policy ****

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. My Novan Houz will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation with a deduction of 20% as handling fee.


Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 016 566 3115 if you have any questions or doubts.